Customer reviews of Capital Motors Bristol Ltd

By Maria on 09 December 2025 | Verified purchase

Great experience! The staff was friendly and professional, and the car is exactly what I hoped for. I truly recommend this company for anyone looking for a reliable purchase. Thank you!

By Nigel Simon on 19 November 2025 | Verified purchase

Efficient and friendly service from start to finish. Promt response to my enquiry, great customer service and hassle free purchase. Brilliant car. I would certainly recommend.

By Anonymous on 09 November 2025 | Verified purchase

Good communication Friendly staff Very helpful

By Anonymous on 27 July 2025 | Verified purchase

Excellent service. Very helpful and friendly.

By Pravindharan Balakrishnan on 23 July 2025 | Verified purchase

I bought a 2009 Honda Jazz with Capital Motors Bristol through Mubashir who was extremely helpful and guided us throughout the process. As international students, owning our first car in the UK, meant that we were sometimes unaware of the process but Mubashir took his time and helped us with each step. From explaining about the car, to getting the best insurance policy, and helping us to set up the tax. He is very friendly and treats you like family. If you are new to the UK or owning your first secondhand car, I would suggest Capital Motors Bristol, hands down. Also, worth noting that upon buying the car, we found out that air conditioning does not work but Mubashir and his team took the onus upon themselves and fixed it with a new compressor. This is something I am truly grateful for. All in all, we have dealt with several car garages but nothing comes close to the hospitality from Capital Motors. This is the main reason why we bought our Honda Jazz from here.

By Anonymous on 11 August 2026 | Purchase not verified

Tried to review on Google, but was removed for some reason - recently bought an automatic Fiesta from Ifshi and Said, and had a great experience - friendly and knowledgeable staff, with no hard sell on the sales. Car was cleaned before we collected and driving great. Few very small issues that they were happy to fix, but turned out easier to fix them myself than drive across Bristol once more. Seem to have a good range at decent prices, would recommend!

By Nasreen A on 06 August 2026 | Purchase not verified

recently bought an Audi Q3 from Capital Motors Bristol and couldn’t be happier with the experience. I travelled all the way from Sheffield, and it was definitely worth the journey.The team were professional, friendly, and honest from start to finish. They answered all my questions, made the buying process smooth and stress-free, and ensured the car was exactly as described.The Audi Q3 is in excellent condition and drives perfectly. I’m extremely pleased with my purchase and the high level of customer service I received.I would highly recommend Capital Motors Bristol to anyone looking for a quality used car. Thank you for making the whole experience so easy—I wouldn’t hesitate to buy from you again!

By Anonymous on 08 July 2026 | Purchase not verified

Avoid!!!! Sold a car with brake pads and discs very worn, driving with a young child! An independent garage has advised they should never have sold a car like this. They also sold the car with no lock and wheel nut, and when I called them they said that's my fault as I should have checked the car, he's very rude, unprofessional and will hang up on you if you call with any issues. The car I've only had a couple of months and there's so offer to rectify anything, we nearly crashed because of how dangerous the car was with a young child in the car. Never ever use this garage.

Reply from Capital Motors Bristol Ltd on 02/08/26

Firstly we are very disappointed to see this review. When the car was handed over the locking wheel nut was in the glove box, however after good few months we received the phone call that there is no locking wheel nut and as a curtsey we immediately order a new set which was picked up by customer from their local Euro Parts Branch, and they have sent us the receipt with customer"s signature of receiving looking wheel nut. With regards to the brake pads and brakes. The car was fully checked and the car was sold with the warranty. Our valued customer called us after 4 months and driven the car for over 6,000 miles, asking the brake pads are worn and we have to replace them we tried to explain them that brake pads are not covered in warranty as these are called wear and tear. Even there was not advisory on MOT of Brake Pads are worn. However we received a very harsh phone call from customer by saying if we don't change to the new brake pads you will get a bad review from me. very disappointing. Our aim is to sell quality used cars and and provide our best customer serviced in order to keep our valued clients happy.

By Anonymous on 28 April 2026 | Purchase not verified

Sold a car which has given us nothing but issues and now the garage are refusing to repair or refund the vehicle despite only being 3 months since purchase- avoid this trader

Reply from Capital Motors Bristol Ltd on 10/05/26

We are very sorry that our valued client had problem in her car. Even though the problem occurred after three months of purchasing and it is classified as wear and tear, As a goodwill gesture and to keep our customer's happy we are fixing the car with no cost to our customer. The car is in the external workshop for inspection and repair. Our aims to provide quality pre-owned cars, and excellent customer services before and after the sales. We sold hundreds of cars and have just one complaint which we are happily repairing to keep the car back on the road.

By Ricardo T on 14 July 2025 | Purchase not verified

Really good customer service and very reliable and efficient cars, not anything to fault at all highly recommend